Arnav Chandra
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TikTok Creator Challenge

2024-03

A TKS case study on improving the TikTok creator experience — built through creator outreach, user research, and a 20-day sprint.


This was a 20-day TKS challenge. My team was Ryan Kadiri, Sara Mohanty, and Jonathan Ye. We split the work early: Ryan and I handled outreach while Sara and Jonathan did research. The first half was outreach and discovery; the second half was synthesis and deck-building.

Outreach turned out to be the hard part. I was traveling for over a week of our research window, which left me with only three days to get enough creator responses. I reached out to as many creators as I could — and yes, I even messaged Mark Rober on the off chance he replied. He did not.

Despite the time zone complications, I stayed in the loop through the meetings I could make it to. The project kept moving.

For validation, we deliberately sought two perspectives: creators and consumers. The creator side gave us insight into what the platform makes easy versus frustrating. The consumer side told us what viewers actually want. Holding both at once was what made our recommendations useful rather than one-sided.

The final week was building the deck. We were stressed on the last day but pulled it together. Looking back, the most valuable thing I took from this challenge was learning to gather enough, not everything. Limited time forces you to work with what you have, and that constraint often produces cleaner thinking than unlimited access to information.